Burghleys aims to provide the highest standards of service to all its clients, but to ensure that your interests are safeguarded, we offer the following:
If you believe you have a grievance, please write in the first instance to Mr Howard Bloohn at the following address: Burghleys Estate Agents Limited, 136 Fortess Road, London NW5 2HP.
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than the timescale, we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Mrs Louise Bloohn at the same address who will review the complaint.
Following the conclusion of our in-house review we will write to you with a final written statement.
If you are dissatisfied with the conclusion of the in-house review of the complaint , you can refer the matter to:
Milford House
43-55 Milford Street Salisbury Wiltshire
SP1 2BP