Customer Complaints

Burghleys aims to provide the highest standards of service to all its clients, but to ensure that your interests are safeguarded, we offer the following:

• If you believe you have a grievance, please write in the first instance to Mr. Ashley Gendler (if your complaint relates to Lettings/Rentals) or Mr Howard Bloohn (if your complaint relates to Sales) at the address above.
• The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than the timescale we will advise you in writing and confirm our revised response date.
• If you remain dissatisfied with the result of the internal investigation, please contact Mr Howard Bloohn (if your complaint relates to Lettings/Rentals) or Mr Ashley Gendler (if your complaint relates to Sales) at the same address who will review the complaint.
• Following the conclusion of our in-house review we will write to you with a final written statement.
• If you are dissatisfied with the conclusion of the in-house review of the complaint , you can refer the matter to: